- All customers must wear seat belts while in transit aboard the vehicle until arrival at the destination.
- Customers must have correct change ready for driver before boarding the vehicle.
- All customers must comply with the no use of tobacco products, no eating or drinking while on board the vehicle. Exceptions will be made if a customer has a medical condition (diabetic) and must snack after dialysis. Please schedule all stops at time of reservation. Additional stops on scheduled route are $1.00.
- The waiting time for pick-ups will be 5 minutes. Customers are advised the time of pick-up when the appointments are scheduled. Therefore, customers should be ready and watching for the van at least 30 minutes prior to pick-up time.
- The driver is not allowed to sign out any customer from any type of medical facility or school. Also, the driver is not allowed to sign for any customer’s medication.
- The driver is not to assist in administering medication or using the rest room.
- The driver is never to give any food, drink, or medications of any kind to a customer.
- All customers are responsible for their belongings but are limited to 4 bags per trip. The driver is allowed to assist customer with these bags to the door of customer’s residence only. The driver is not allowed to enter the customer’s home under any circumstance.
- Customers should call the dispatcher with any and all cancellations at least two hours before pick up time. Failure to do so may result in services being suspended for a period of time.
- Customers under the age of 16 and those who need assistance in getting to their appointment are required to have an escort. One escort per customer is allowed, when needed. The agency is not required to provide escorts.
- Drivers are not to accept any gifts or tips for their services. Customers may make donations to our transportation system on our website www.mchra.com.
- Service animals only are allowed on the vehicles.
- All customers shall maintain orderly conduct while aboard the vehicle. The driver should not have to discipline the customer and tend to driving responsibilities at the same time. Disagreements between customers should be resolved by the customer without the involvement of the driver. No loud, violent, or abusive conduct (physical or verbal) will be permitted. Rude, vulgar or unwelcome comments to the driver or other customers will not be permitted.
- State law requires that children between the ages of 4 and 8 who are less than five feet in height are to be in a belt positioning booster seat. Children under the age of four must be properly restrained in an approved child restraint device. Car seats must be provided by parent/guardian.
- No guns, knives, or weapons of any kind will be permitted on our vehicles.
- Riders are transported to scheduled stops only.
