Filing A Complaint

Customers will be given the opportunity to file a complaint with MCHRA if they feel treatment has been unfair. The agency will follow the following procedure:

  1. Complaints must be made in writing to the Transportation Director. Attn: Jeff Simpson, 1101 Kermit Drive; Suite 300, Nashville, TN 37217
  2. The Director will investigate all complaints within five working days and respond in writing to the client.
  3. If the client is not satisfied with the resolution of the complaint, they may request a meeting with the Transportation Director and the Office of Public Transportation.
  4. All documentation will be copied to:
    1. The person filing the complaint
    2. All parties involved in the procedure
    3. Program files.

*Drivers should be aware that all complaints or comments received on driver performance are thoroughly researched. This procedure does not necessarily mean that a driver has been deemed at fault. Management will look for patterns of events and take action as necessary.